They no-called/no-showed on the week the work was scheduled to be done, then wouldn't return her phone calls.
My grandmother had contacted the owner, Austin, for work on her roof. She had signed a contract for work and gave a large deposit.
I intervened on her behalf, the phone number I was able to get through on reached a relative. After some debate, the relative told me he would contact Austin to sort the problem out. Austin then later agreed to return the money and cancel the job weeks after it was supposed to have been done.
She also had 3 phone numbers listed, none of them belonged to this business.
She had 3 addresses listed for the business. One of them is a residence, one is a florist, and one belongs to another business completely (the one google has listed).
I left this review on the FB page which had similar stories but was also full of 5 star reviews from employees, relatives, and friends. Austin promptly responded and insulted me, then deleted the business's FB page.
Due to the experience, I don't recommend this business.
Upstate Contractors is a US Roofing Contractor based in Syracuse, New York. Upstate Contractors is located at 158 Syracuse St, Syracuse, NY 13204, USA.
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