Great tile selection and guidance. Ordered tile on 9/3/2016, after much consternation picked up today 10/15/2016. Never again.
Been doing business with Tile and Carpet for over 20 years. Never ever been treated so bad. First picked out a vinyl flooring for our laundry, 1/2 bath and small hallway. Order it on May 30th suppose to install on the 30th of June. Called the day before at 7pm stating the roll is short cant install it. Ok this would be after removing the washer and dryer. Said next week Friday OK so i put back washer and dryer. Never called so never called or showed up Friday at 930 am wanted to check the floor before installing. Said floor is on the truck and should be there 2-3 hours.Told me looked great only would take 15 minutes to remove washer and dryer and toilet. But the roll had not come in and expected to be at warehouse in 1-2 hours. They leave and i get a call from Carmen saying you have to reschedule because you're not ready. I say what are you nuts the vinyl wasnt in and by the time you get here i will have the washer and dryer and toilet will be removed. Said no your not ready. I say listen your guys were just here and said all was good. He said my guys said your not ready and the you wanted to reschedule. Said that's a lie, never said that and dont like being called a liar!! I have been waiting over a month. Talk to a manager he claims nothing he can do. I say but wait what happened to my appointment. He said gave it to someone else. Then why have appointments. Felt we were talked to like we were 7 years old. Very condescending. Your screwed up our order over a week ago and this is how you make up for your mistakes? WOULD NEVER RECOMMEND THESE GUYS. SOCIAL MEDIA IS GONNA LOVE THIS POST. And for your response Tile and Carpet please dont send your regular scripted response. That a insult to me that you cant even give a personal response
Friendly staff. Very helpful helping me with my project. Installation came out great!!!
Joe is the best sales guy that i've met. We got multiple floors, carpet and area rugs in different ocassions and we have nothing to say except that it was a great experience. Installation fees are very cheap compared to big retailers.
Staff helpful in ordering everything. However, tiles were due a week ago but due to a "snafu," they did not show up. A week later, we are still waiting, no one seems to know when the tiles will come in now or where they are. Delaying our project and messing everyone's schedule up big-time. And no-one calls us to tell us, we have to keep calling! VERY disappointed and not happy. As our contractor said, "that is terrible customer service." Never had these issues with other places
Tile Carpet Town Carpet One Floor Home is a US General Contractor based in Syracuse, New York. Tile Carpet Town Carpet One Floor Home is located at 3195 Erie Blvd E, Syracuse, NY 13214, USA.
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