I returned home from work on a Friday night to find my furnace broken down, of course after having had a sizable snowstorm the night before and very frigid temperatures outside. I called Potter Perrone and the on-call technician, Kevin, called me back very promptly and was at my house probably within an hour. He identified the problem as a seized inducer motor. Being late on a Friday night, none of the parts suppliers were open to provide the new motor, although he did make several calls to attempt to locate a part that evening. He assured me that the part would be available in the morning and that he would be back after picking up it up. Saturday morning after picking up the part, my furnace was back up and running again with 15 minutes of arrival. I am very pleased with my overall experience. The technician was polite and got the job done in a very timely manner and at a reasonable rate, especially for an after hours call.
Had great experience with HVAC and water heater installations: timely, efficient and friendly. Not so great with the plumber: showed up late, didn't have parts despite clear communication of what repair was needed, and was unfriendly and really seemed like he just didn't want to work.
I was charged $122 for a 10 minute visit, in which no work was performed. I called for assistance with 2 leaky faucets. The tech took one look at them and told me that both needed to be replaced, repair was not an option without part #s. That's fine but I did not expect to be charged for a whole hour plus a service fee for this information. I would have at least liked to have been informed of a this minimum fee ahead of time. I suppose it is my fault for not asking. Disappointed.
We have used Potter Heating for many years at our own home and at all the rental properties we managed. Their prices were always fair and their service was consistently exceptional. I would advise all homeowners to look no further than Potter-Perrone for their plumbing and heating needs.
Earl was very helpful and efficient! I had been waiting for over two hours from a call through a different company and decided to try something else.. Our house was down to 52 degrees. He was very understanding and made it a priority to immediately go to my house to see what the problem was with my furnace. He fixed it in a timely manner and the heat is running properly now!
Potter Heating Air Conditioning Perrone Plumbing is a US Plumber based in Syracuse, New York. Potter Heating Air Conditioning Perrone Plumbing is located at 4004 New Ct Ave, Syracuse, NY 13206, USA.
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