This was an unbelievable experience! I was quoted $90 for the first hour and $45 for each consecutive 1/2 hour. I confirmed 3x with the secretary who answered the phone that there were no other charges - she stated 3x that there were none - I agreed to the pricing for unclogging a kitchen sink. The plumber arrived at 3:40 p.m., unclogged my sink within an hour; however, charged me for 2 hours. My wife called the office and the woman explained that she failed to mention that customers were to be charged for the drive time . . . 40 minutes for a 20 minute drive??? She was told that they would only charge 1.5 hours, would return the check and another provided to them. I arrived the day after New Year's to give them the new check. The owner, John, came out from the back and began shouting at me about the fees . . . the woman at the desk joined in . . . both were rude and verbally abusive. As I began walking out the door, I indicated that they were completely unprofessional and I would never do business with them again. John then approached me, punched me in the side of the head and pushed me out the door swearing at me. I called the police, however, their so-called security system was broken and the camera didn't show him attacking me. Needless to say, anyone who decides to seek their help had better think again . . . if you have a question about their cheating charges, they will verbally and physically attack you.
The plumber was Frank and he was great. I bet they are all good. The lady who answer the phone and makes appointment is SO sweet.
Honestly, this was one of the best companies I have ever dealt with. They showed up early, worked professionally, and did exactly what they said they would do. They will be my plumbers for life.
I have had a great experience with them recently. They are professional, knowledgeable and reasonable. I had an issue with the kitchen facet which I thought it needs to be completely replaced. It was the supply line AND facet. They quickly replaced the line and called MOEN . for replacement. BTW when MOEN says "buy it for life" , trust them , it is for life .
Syracuse Plumbing Inc is a US Plumber based in Syracuse, New York. Syracuse Plumbing Inc is located at 1012 Burnet Ave # 2, Syracuse, NY 13203, USA.
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