Everyone is always helpful and reliable
Cut rate insurance...possibly, short on customer service...sounds like the company motto
Jennine and her staff are outrageously helpful when vacation planning - they help make dreams come true!
My grandson needed auto insurance and contacted an AAA agent that he purchased from before. There were some minor problems with the service so I contacted my AAA agent Jennifer De Grace and ask for her help with the problem. I would recommend Jennifer for anyone needing AAA insurance. Her response was very professional and helpful.
Absolutely horrible customer service. I was bounced from one department to another department to another department. Each time I had to go through and explain what it was I was trying to accomplish and each time I was transferred to yet anther department that didn't handle my request. After expressing my frustration, I was politely told that they were sorry for my experience and proceeded to transfer me to someone else that couldn't assist. When transferred to automatic teleprompts, the key prompts were not working so I was not even able to attempt to direct myself to the proper department.
All in all, customer service was neither in anybody's vocabulary, nor in the company's philosophy.
I was skeptical at first about going through AAA for my insurance needs but boy am I glad I did! They saved me money and Kolin, the insurance agent in the office was so friendly & helpful.
Aaa Dewitt is a US Travel Agency based in Syracuse, New York. Aaa Dewitt is located at 3460 Erie Blvd E, Syracuse, NY 13214, USA.
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