I don't know what we would have done without our agent from Advantage Travel.
I've always had prompt and courteous service. Toby Guiles has never failed to get me the best accommodations possible.
Currently studying abroad and I'm trying to change my return flight to enjoy my time here in Europe. I take multiple flights a year and I am constantly changing flights, so I am no stranger to cancellation fees and processing fees.
He apparently went into the office very early on a Saturday morning, researched options, and worked hard to ensure that we were kept on time with our itinerary.
I suspect a large portion of that $300 goes to processing fees a.k.a the Travel agent pressing a few keys and making one call to Iberia. They're also quite rude when I called them out of the fee. I asked where those funds were being allocated, and they weren't giving me an answer-- Just being rude. If I'm spending money with your firm, I have a right to know how you are spending my money.
Although traveling is exciting, sometimes there is a slight uneasy feeling, knowing you are away from home, in another country, far from familiarity.
I must say our agent and this agency went above and beyond what we could have ever hoped for. They have set a new standard of accountability and excellence in customer service.
He took the worry out of travel "surprises" and ensured we were back on track. We breathed a big sigh of relief, knowing we could now relax and enjoy on all the wonders our trip had to offer!
Advantage Travel definitely takes advantage of students studying abroad. I asked for a change in flight, and their team is telling me to change my flight a month in advance with cost $300, when my host university's travel agent (who over sees our stay here) is telling me their charging far too much for a change of flight from Iberia Madrid to JFK. Did I mention that the $300 fare doesn't include change in the flight?
During our tour, we encountered some scheduling changes, out of our control.
Advantage Travel Of Cny Inc is a US Travel Agency based in Syracuse, New York. Advantage Travel Of Cny Inc is located at 313 E Willow St # 104, Syracuse, NY 13203, USA.
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