I shopped at JCPENNEY at Destiny USA in Syracuse,NY. The cashier named Morgan was attentive, helpful, and resolved all our issues with a good mood and pleasant demeanor. Great store in general, always great service.
Spent 15 minute looking for someone to help me find men's dress shoes to no avail. The men's dress section didn't have any sizes ( I wear an 11 so pretty common) over 8. Will not return to any jcpenny because of the lack of staff & willingness to help when I did find someone. Macy's was glad to help so I'll shop there !
I have been very disappointed by the customer service level JCpenny is at. They hold very low standards for their employees. I say this because each time I call regardless for what I am treated as if my call is an inconvenience. A warning to all you are charged shipping if you want to exchange an item!! I have experienced and given 5-star service and this is not it. If you want amazing service go to American eagle, Eddie baur, fossil, well any where else other than JCPenny. I will not be spending my money with this company.
First, I want to say the people that give this place 1 star in the reviews are petty people. Lol. A review consists of more than just saying "customer service sucks" Yes, it's important but it doesn't mean the store sucks. The people working at the store just suck. I don't know about you but I go to JC Penny to shop, not for customer service. A lot of people suck at their job at a lot of places. The store has a huge selection and good stuff. But yes, customer service sucks so they lose a star.
Lines were long and the cashiers were few and far btwn
Jcpenney is a US Department Store based in Syracuse, New York. Jcpenney is located at 9559 Destiny USA Dr Destiny USA Dr, Syracuse, NY 13290, USA.
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