5
9559 Destiny USA Dr Destiny USA Dr, Syracuse, NY 13290, USA
Syracuse, New York 13290
+1 315-466-2405

I shopped at JCPENNEY at Destiny USA in Syracuse,NY. The cashier named Morgan was attentive, helpful, and resolved all our issues with a good mood and pleasant demeanor. Great store in general, always great service.

Spent 15 minute looking for someone to help me find men's dress shoes to no avail. The men's dress section didn't have any sizes ( I wear an 11 so pretty common) over 8. Will not return to any jcpenny because of the lack of staff & willingness to help when I did find someone. Macy's was glad to help so I'll shop there !

I have been very disappointed by the customer service level JCpenny is at. They hold very low standards for their employees. I say this because each time I call regardless for what I am treated as if my call is an inconvenience. A warning to all you are charged shipping if you want to exchange an item!! I have experienced and given 5-star service and this is not it. If you want amazing service go to American eagle, Eddie baur, fossil, well any where else other than JCPenny. I will not be spending my money with this company.

First, I want to say the people that give this place 1 star in the reviews are petty people. Lol. A review consists of more than just saying "customer service sucks" Yes, it's important but it doesn't mean the store sucks. The people working at the store just suck. I don't know about you but I go to JC Penny to shop, not for customer service. A lot of people suck at their job at a lot of places. The store has a huge selection and good stuff. But yes, customer service sucks so they lose a star.

Lines were long and the cashiers were few and far btwn

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Jcpenney — Department Store in Syracuse

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Jcpenney

Department Store at 9559 Destiny USA Dr Destiny USA Dr, Syracuse, NY 13290, USA. Here you will find detailed information about Jcpenney: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Monday
    10:00 AM – 9:30 PM
  • Tuesday
    10:00 AM – 9:00 PM
  • Wednesday
    10:00 AM – 9:00 PM
  • Thursday
    10:00 AM – 9:00 PM
  • Friday
    10:00 AM – 9:00 PM
  • Saturday
    10:00 AM – 9:00 PM
  • Sunday
    11:00 AM – 6:00 PM

Rating

3
/
5
Based on 5 reviews

Contacts

Categories:
State:
New York
Address:
9559 Destiny USA Dr Destiny USA Dr, Syracuse, NY 13290, USA.
City:
Syracuse
Postcode:
13290

About Jcpenney

Jcpenney is a US Department Store based in Syracuse, New York. Jcpenney is located at 9559 Destiny USA Dr Destiny USA Dr, Syracuse, NY 13290, USA.


Please contact with Jcpenney using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Jcpenney opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about Jcpenney

  • Elijah
    Added 2015.10.07
    I shopped at JCPENNEY at Destiny USA in Syracuse,NY. The cashier named Morgan was attentive, helpful, and resolved all our issues with a good mood and pleasant demeanor. Great store in general, always great service.
  • Katelyn
    Added 2015.08.19
    Spent 15 minute looking for someone to help me find men's dress shoes to no avail. The men's dress section didn't have any sizes ( I wear an 11 so pretty common) over 8. Will not return to any jcpenny because of the lack of staff & willingness to help when I did find someone. Macy's was glad to help so I'll shop there !
  • Jasmine
    Added 2015.04.17
    I have been very disappointed by the customer service level JCpenny is at. They hold very low standards for their employees. I say this because each time I call regardless for what I am treated as if my call is an inconvenience. A warning to all you are charged shipping if you want to exchange an item!! I have experienced and given 5-star service and this is not it. If you want amazing service go to American eagle, Eddie baur, fossil, well any where else other than JCPenny. I will not be spending my money with this company.
  • Isabella
    Added 2014.05.07
    First, I want to say the people that give this place 1 star in the reviews are petty people. Lol. A review consists of more than just saying "customer service sucks" Yes, it's important but it doesn't mean the store sucks. The people working at the store just suck. I don't know about you but I go to JC Penny to shop, not for customer service. A lot of people suck at their job at a lot of places. The store has a huge selection and good stuff. But yes, customer service sucks so they lose a star.
  • Ashley
    Added 2013.11.17
    Lines were long and the cashiers were few and far btwn
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