The store offers a wide variety of jewelry for men and women. The prices should always be shopped around to compare with competitors.
Terrible Terrible experience with Littman at this location. I called multiple times and they told me they would give me a call and never did... I finally went to the location and put my order in and they said it would come well before Christmas, Before a certain date I needed it by and I guess they never put it in the comments that I needed it by then so It came late...
Absolutely terrible customer service and rude employees. The Indian gentleman was extremely rude and gave me a hard time.
Very straight forward. Definately gave me the best deal on my engagenent ring. And i trekked that entire mall for 7 hours. I got very lucky with what i found.
They need to train staff how to communicate and teach them what's customer service. I liked for the ring in this store in 9/24/14. But it had some scratches on it which I mentioned to Assistant manager, Tiffani Turner. She assured me that their jewelry specialist will polish it and it will be fixed. But I had to pay for ring so they can process it. I paid $514.99 and supposed to pick up ring on Friday. I went on Friday to pick up ring and checked it, they didn't fix scratches. Other assistant manager promised it will be fixed on monday, 9/29/14. I went back on monday. I talked with Assistant manager, Kaitlyn Murray. She brought the ring and the scratches were still there. I complained that this is third time I am coming back and it is not fixed. She suggested that she would send it to fix but would take it two weeks. I refused and demand to refund. According to Kaitlyn Murray she couldn't refund right away because the purchase over $50 refund would come by Kroger issued check and would take 30 days. I don't agree with it. Because purchase had not been completed, i never took item from the store. And this policy can not be applicable in this situation. Also Kaitlyn Murray tried to show that I am angry and called mall security instead of explaining and saying sorry for their own fault. She also refused to give her manager/ supervisor contact info even I and mall security asked many times
Littman Jewelers is a US Jewelry Store based in Syracuse, New York. Littman Jewelers is located at 9705 Destiny USA Dr, Syracuse, NY 13204, USA.
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