Worst place to get jewelry. Poor customer service skills ever
My (now) husband bought me a pearl bracelet here for our 3 year anniversary. It was too big, so I took it in to get it sized smaller and they charged $50, which was okay at the time because I wanted to wear it. They took out two pearls to resize it and called to say it was ready- I was so excited. Now, here's the thing, when you string a pearl bracelet the string is tied between each pearl so if it breaks they don't all go flying. All they did to size my bracelet was cut on either side of the clasp then glue the string back to the pearls. It broke the first time I wore it after sizing. We took it back and when we talked to an associate she said that the order did not say to re-string the bracelet... but that's what is needed to resize pearls. So they took it for another 2 weeks to "re-string" it. Again, they did not, my mother makes jewelry as a hobby so I brought her with me. She took one look at it and noticed that they just glued it back together AGAIN! So, needless to say, I got my $50 back and the bracelet broke again while I was wearing it. We took it to our local jeweler and he had it re-strung in-house and only charged me $30. We will never go back to Zales.
Outstanding customer service. The women that was working with me went out of her way to get me financed. I walked out of the store very happy and satisfied.
The WORST customer service. I was there to shorten the band for my watch and two employees were talking to each other and took her 15mins to get started.
Awesome deals and excellent service! The salesperson was extremely helpful.
Zales is a US Jewelry Store based in Syracuse, New York. Zales is located at 2686 Destiny Usa Mall, Syracuse, NY 13204, USA.
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